Maggie Jesse, Senior Director of the Office of Teaching, Learning & Technology in Information Technology Services (ITS), received the 2017 Information Technology Leadership Award in recognition of her exemplary contributions to the university’s IT community.

As manager of the Extended Technical Support (ETS) Team in the University of Iowa’s Information and Technology Services—Enterprise Services, Shawn Potter always looks for ways to free up ETS professional staff to spend time on tasks that are key to the department’s mission. And, thanks to the OneIT End User Support Project (EUS), which focuses on increasing the efficiency of end-user support by implementing the new service model, he’s been able to do just that.