OneIT continues to elevate UI’s digital environment, demonstrating a strong commitment to secure, reliable, and future-focused technology in support of the university’s academic, research, health care, and operational missions.
Through collaboration, innovation, and a service-centered approach, OneIT is modernizing core systems, unifying platforms, and building an infrastructure that empowers Hawkeyes to teach, learn, discover, and thrive—today and into the future.
Duo Verified Push
A milestone for campus cybersecurity was the transition to Duo Verified Push for multi-factor authentication to UI systems. By retiring SMS and voice authentication—methods no longer considered secure—the project improved account safety for more than 95,000 users. Early data shows a decrease in compromised accounts, and the change is projected to save about $30,000 annually in Duo credit costs. The Information Technology Services (ITS) Help Desk staff handled more than 20,000 support contacts, working closely with IT professionals across campus to ensure a smooth shift for students, faculty, and staff.
IT service management platform
Following a joint Request for Proposals (RFP) with UI Health Care, Halo was selected to replace the Cherwell IT Service Management system ahead of its 2026 end of life. The new platform delivers a modern service catalog, asset management, incident, and request capabilities. More than 400 support groups, nearly 390,000 annual tickets, and over 307,000 UI and UI Health Care assets have transitioned to Halo. The move positions OneIT to consolidate services, streamline workflows, and deliver intuitive end-user experiences.
Drupal 7 migration
The web team completed a multi‑year effort moving hundreds of university websites from Drupal 7 to Drupal 10, on the university’s modern, accessible platform, SiteNow v3. This transition created a unified, sustainable web ecosystem that allows security updates and features to be deployed and applied across all sites. It also empowers campus partners to rebuild and manage sites on a more secure, accessible, and on‑brand system.
Digital signage V2 launch
The launch of Digital Signage V2 unified campus and UI Health Care signage into a single service built on SiteNow v3. The consolidation simplifies management, governance, and training while reinforcing consistent visual design and accessibility standards. With more than 300 devices now operating on the updated platform, partners benefit from a more reliable, scalable, and centrally supported signage ecosystem.
Events.uiowa.edu enhancements
Events.uiowa.edu advanced its goal of delivering a modern, centralized event platform. New Application programming interfaces enabled tighter integration with the Iowa mobile app. An upcoming release will introduce a full event-management suite, including registration, ticketing, payment processing, and event communication tools. More than 3,300 events have been published, with 642 departmental administrators managing event content. The service continues to grow as a central hub for campus programming.
Carver control room modernization
UI Athletics partnered with OneIT colleagues to build three state-of-the-art audiovisual control rooms at Carver-Hawkeye Arena. The upgraded spaces now support approximately 150 annual athletic events and nearly 100 student-produced Big Ten Plus broadcasts. The modernized StudentU control room elevates production quality while providing students with hands-on experience using professional-grade technology. The project required extensive collaboration and the integration of nearly 240 devices across facilities, laying the foundation for future expansion and a decade of broadcast reliability.
Public records request system expansion
OneIT partnered with the Board of Regents to transform the UI’s public records request site into a unified, Regents-branded platform serving all three state universities. The new system streamlines public records intake, standardizes review workflows, and publishes requests and outcomes to institution-specific public logs.
Data hub website
The Data Strategic Plan Action and Resource Committee (SPARC) launched the data hub website, now the central entry point for institutional data governance, learning resources, data communities, and publicly available data. The site features an “ask a question” pathway that connects users directly with data experts. Ongoing campus feedback continues to shape enhancements as the hub expands its role in supporting data literacy, communication, and collaboration across the university.
Data warehouse governance
The Data SPARC team convened campus partners to formalize governance for the university’s data warehouse. The Data Warehouse Governance Committee (DWGC) is working to strengthen governance practices and define a sustainable framework for data oversight. DWGC is developing comprehensive data warehouse framework documentation to centralize roles, policies, and processes and conducting a third-party data export investigation to better understand how warehouse data flows to external systems and ensure appropriate safeguards are in place. These efforts lay the groundwork for stronger transparency, accountability, and data stewardship across the institution.
Course Activity Insights
Course Activity Insights (CAI), built at Iowa and leveraging institutional teaching and learning data, became available campuswide in fall 2025 following a two-year pilot. The analytics platform aggregates data from ICON, Zoom, Panopto, and online homework systems to generate near real-time, course-level reports. The insights help instructors better understand student engagement patterns and identify students who may benefit from additional support. A new self-paced training model streamlines onboarding new users, and once completed, automatically enables CAI within ICON courses. From fall 2023 through fall 2025, CAI was implemented in 290 courses with more than 25,000 total enrollments. In spring 2026, CAI will support faculty across courses enrolling over 8,000 students.
Teams phone migration
The campuswide transition from Skype for Business to Teams telephony began in August 2025 and accelerated through the fall, with ITS staff and nearly 4,000 users migrating by year’s end. The move unifies calling, chat, and meetings within Microsoft Teams while retiring aging on-premises systems. Additional contact-center modernization is underway, with full completion expected in early 2026. These improvements streamline support, enhance reliability, and advance the university’s long-term communications strategy.
Network refresh progress
A data center refresh delivered major upgrades to the backbone of the university’s network. With 29 new core switches, 78 top-of-rack switches, and more than 300 fiber and copper trunks installed, core speeds increased from 10G to 100G. A new layer 3 firewall architecture improves security and boosts throughput by up to 200%, while ongoing migrations move systems into a segmented environment. These enhancements create a stronger, more resilient foundation for research, teaching, and enterprise operations.