Responding to peak workload periods became a bit more manageable when the Division of Student Life adopted the new OneIT shared service model for end user support. The change means the division’s technology experts are now part of a larger team of IT support professionals who help each other out to meet the needs of customers—especially in high-demand times.

When it comes to informed decision making, having reliable data is paramount. But, because simply collecting data isn’t always enough to facilitate a decision in a timely manner, University of Iowa Information Technology Services has initiated an efficiency project aimed at putting the UI’s robust amount of data in a format that can quickly be analyzed.

ACE (Assessing the Classroom Environment) Online allows students to complete the evaluations at a time and place that works for them—on a mobile device in class, at home, or in a computer lab. Faculty will benefit from easy, online access to the data from their current and future course evaluations. The new tool reduces paper waste and requires significantly less staff time to administer. It is forecast to save the university $350,000 per year.