A prep area and study lounge for undergraduate chemistry lab assistants. A work room for student staff configuring computer hardware. A much-needed conference room. Expansion space to accommodate growing programs or proposed renovations. What do these facilities have in common? All once housed racks of energy-hungry servers, climate-control systems, and, in a few cases, stacks of electronic junk. Today, they’re clean, usable space on a campus where every square foot counts.

An IT recruitment specialist service is helping OneIT units conduct successful searches for technology professionals. The service aims to improve applicant pools, streamline search processes, and enhance the experience for hiring departments and job candidates alike.

As manager of the Extended Technical Support (ETS) Team in the University of Iowa’s Information and Technology Services—Enterprise Services, Shawn Potter always looks for ways to free up ETS professional staff to spend time on tasks that are key to the department’s mission. And, thanks to the OneIT End User Support Project (EUS), which focuses on increasing the efficiency of end-user support by implementing the new service model, he’s been able to do just that. 

Managing door access at the College of Engineering used to be a complex and time-consuming endeavor involving both technical and administrative staff. Even without its new annex, the college had 177 doors with electronic access control. The Iowa One Cards of nearly 3,000 students, faculty, and staff had to be manually provisioned to swipe into the appropriate classrooms, labs, conference rooms, and offices. 

Responding to peak workload periods became a bit more manageable when the Division of Student Life adopted the new OneIT shared service model for end user support. The change means the division’s technology experts are now part of a larger team of IT support professionals who help each other out to meet the needs of customers—especially in high-demand times.

Nearly all UI websites are now on the same content-management system, Drupal—and using common technology yields a host of benefits, like cost savings, greater expertise, and sharing custom modules.

The switch to a tiny but mighty compute stick is saving departments time, money and hassle when it comes to powering digital signage across campus.

The Drupal Digital Signage Service was rolled out campus-wide as part of the OneIT Web Hosting Project, one of 16 TIER efficiency initiatives in information technology. Expanding use of Drupal to digital signs saves time and money several ways, including convenience and ease of use.

When it comes to informed decision making, having reliable data is paramount. But, because simply collecting data isn’t always enough to facilitate a decision in a timely manner, University of Iowa Information Technology Services has initiated an efficiency project aimed at putting the UI’s robust amount of data in a format that can quickly be analyzed.

Benefits of the Office 365 upgrade include a 50 times larger email storage capacity — nearly eliminating the need to delete messages to create inbox space — and one terabyte of cloud file storage through OneDrive so employees can access files from anywhere, sync across all devices, and share files and folders with co-workers.