Are you using text (SMS) or phone calls when logging in with your HawkID? To protect university accounts from rising cyber threats, the University of Iowa is retiring text (SMS) and phone call options for two-step logins for all users by Nov. 4.
If you don't have the Duo Mobile app yet, set it up now. If you don’t have the Duo Mobile app set up, you will lose access to services like ICON, MyUI, Email, Office 365, and Employee Self-Service until ITS can verify your identity.
To support users who may need assistance with the Duo Mobile app, ITS will host popup support tables around campus.