Andrea Mascher and Sarah Mascher Wallace jointly received the 2018 Information Technology Leadership Award in recognition of their contributions to the university’s IT community and the surrounding areas.  

A prep area and study lounge for undergraduate chemistry lab assistants. A work room for student staff configuring computer hardware. A much-needed conference room. Expansion space to accommodate growing programs or proposed renovations. What do these facilities have in common? All once housed racks of energy-hungry servers, climate-control systems, and, in a few cases, stacks of electronic junk. Today, they’re clean, usable space on a campus where every square foot counts.

An IT recruitment specialist service is helping OneIT units conduct successful searches for technology professionals. The service aims to improve applicant pools, streamline search processes, and enhance the experience for hiring departments and job candidates alike.

Maggie Jesse, Senior Director of the Office of Teaching, Learning & Technology in Information Technology Services (ITS), received the 2017 Information Technology Leadership Award in recognition of her exemplary contributions to the university’s IT community.

As manager of the Extended Technical Support (ETS) Team in the University of Iowa’s Information and Technology Services—Enterprise Services, Shawn Potter always looks for ways to free up ETS professional staff to spend time on tasks that are key to the department’s mission. And, thanks to the OneIT End User Support Project (EUS), which focuses on increasing the efficiency of end-user support by implementing the new service model, he’s been able to do just that. 

Managing door access at the College of Engineering used to be a complex and time-consuming endeavor involving both technical and administrative staff. Even without its new annex, the college had 177 doors with electronic access control. The Iowa One Cards of nearly 3,000 students, faculty, and staff had to be manually provisioned to swipe into the appropriate classrooms, labs, conference rooms, and offices. 

Responding to peak workload periods became a bit more manageable when the Division of Student Life adopted the new OneIT shared service model for end user support. The change means the division’s technology experts are now part of a larger team of IT support professionals who help each other out to meet the needs of customers—especially in high-demand times.

The Helium high-performance computing system was shut down Dec. 1, and installation of the replacement Argon HPC system is underway. Argon is scheduled to be full-service by March 2017.

Nearly all UI websites are now on the same content-management system, Drupal—and using common technology yields a host of benefits, like cost savings, greater expertise, and sharing custom modules.