Chemistry department administrator Brenna Goode and Core IT Facilities manager Jerry Protheroe visit a reclaimed server room in the Chemistry Building. The department’s IT staff currently use the room as expansion and storage space.

When every square foot counts, data center consolidation means valuable space

Thursday, December 21, 2017

A prep area and study lounge for undergraduate chemistry lab assistants. A work room for student staff configuring computer hardware. A much-needed conference room. Expansion space to accommodate growing programs or proposed renovations. What do these facilities have in common? All once housed racks of energy-hungry servers, climate-control systems, and, in a few cases, stacks of electronic junk. Today, they’re clean, usable space on a campus where every square foot counts.

Chuck Swanson, Executive Director of Hancher

OneIT End User Support Model frees up time to focus on core-mission tasks

Monday, August 21, 2017

As manager of the Extended Technical Support (ETS) Team in the University of Iowa’s Information and Technology Services—Enterprise Services, Shawn Potter always looks for ways to free up ETS professional staff to spend time on tasks that are key to the department’s mission. And, thanks to the OneIT End User Support Project (EUS), which focuses on increasing the efficiency of end-user support by implementing the new service model, he’s been able to do just that. 

Dan Mentzer, Senior Systems Administrator, College of Engineering

OneIT door-access automation project saves significant staff time

Tuesday, March 21, 2017

Managing door access at the College of Engineering used to be a complex and time-consuming endeavor involving both technical and administrative staff. Even without its new annex, the college had 177 doors with electronic access control. The Iowa One Cards of nearly 3,000 students, faculty, and staff had to be manually provisioned to swipe into the appropriate classrooms, labs, conference rooms, and offices. 

The card-provisioning process became much smoother and more efficient in the past year thanks to a door-access automation initiative—a sub-project of the OneIT Identity Management Project.

Brandon Mills, IT Director, University Housing and Dining

OneIT end user support model helps units manage periods of peak demand

Tuesday, January 10, 2017

Responding to peak workload periods became a bit more manageable when the Division of Student Life adopted the new OneIT shared service model for end user support. The change means the division’s technology experts are now part of a larger team of IT support professionals who help each other out to meet the needs of customers—especially in high-demand times.

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