The University of Iowa is in the process of migrating from traditional phones to Skype for Business, which uses the internet—Voice over Internet Protocol (VoIP)—to make calls. Skype for Business offers additional features such as instant messaging, presence, and video calls. It also provides greater flexibility and reduces maintenance and infrastructure costs.
A large percentage of departments have already been converted, and the first phase of conversions should be done by the end of 2019. The conversion of College of Liberal Arts and Sciences units is expected to be completed by May of 2020, and conversion of Carver College of Medicine (CCOM) phones will begin when it moves to Office365 for email and calendaring. If a department (outside of CCOM) has not been converted but would like to be, contact Project Manager Gayle Elliott to get started.
In moving to Skype for Business, users and departments see many benefits. They can use their phone wherever an internet connection exists, and a single number follows them to multiple offices or mobile devices. There are built-in conference call features, and voicemails are delivered to email.
Skype for Business users can register for training classes through Employee Self-Service. To enroll, visit the “My Training” link under “My Career.” Enter “Skype” in the search box and choose a session.