IT leaders took an in-depth look at both internal and external influences, which helped shape the plan.


A powerful element of the OneIT strategic planning process was examining forces and trends impacting IT. It was critical to take an in-depth look at known influences, opportunities, and threats, and tailor the strategic plan to mitigate or take advantage of those factors. It was also important to look at what is on the horizon and anticipate future technology and institutional needs, so that OneIT can fulfill its essential role in the university’s success.

A detailed assessment of the forces and trends impacting IT is in Appendix A. Through stakeholder conversations, research, and workshops, OneIT leaders identified key forces and trends that helped shape the plan:

  • Digital Transformation: Digital technologies have and will continue to transform entire industries including higher education. It is nearly impossible to predict the technologies that will have the greatest impact so it is important to remain agile and become more flexible in order to adapt as disruptive changes occur.
  • Ubiquity of Technology: Broad experience with technology leads to high expectations for the accessibility, availability, and ease of use of technology. Nearly all aspects of the campus mission are now dependent on IT.
  • Trends in Technology: The complexity and pace of change in technology are increasing and several emerging technologies have the potential to have significant impact on UI.
  • Compliance and Information Security: Information protection is a growing concern, and the burden of complex regulation is unlikely to diminish.
  • Institutional Change: OneIT is integrating with healthcare IT, there are new university leaders, and budget and decision-making models are evolving.
  • Rising Competition and Economic Outlook: Competition in the university’s core businesses of education, research, and healthcare is increasing, and the funding outlook is challenging.
  • Globalization: In a global economy, the UI now competes with institutions all over the world.
  • Demographics: An aging population and declining birthrates are expected to challenge enrollment levels and increase healthcare needs. UI may also experience more challenges recruiting and retaining diverse cultures among students, faculty, and staff.
  • The Changing Academy: Faculty are starting to specialize in teaching, research, or service, interdisciplinary collaboration is increasing, and new course-delivery models are emerging.
  • Value: The institution must demonstrate its value to the state and society at large.