Project Status: Completed
Improve efficiency of end-user support while maintaining or improving quality. Integrate all campus IT Help Desk support into a shared service model and transition to an IT Service Desk strategy. Implement shared service model for campus end user device management and support, and for end user consultation on general IT services. Utilize campus IT Service Desk as preferred first point of contact for all general IT support and as much specialized support as is feasible. Identify areas of specialized support that are best delivered in a more customized, local manner, and those that may be shared across some organizational boundaries to improve upon current support models.