Goals

 The OneIT structure was designed with the following goals in mind: 

  • Enhance core mission through efficiency improvements 
  • Grow collaboration through visibility, engagement, and IT communities 
  • Generate trust through communication, visibility, and accountability 
  • Continue to build on the IT ecosystem to create new ways of partnering for the good of campus 
  • Reduce gaps in strategy and execution between IT groups on campus  

Reporting structures, leadership teams, workgroups, and configuration of the CIO Office were all considered and adjusted to help OneIT these goals. 

Reporting structure 

To ensure alignment across campus, all IT professionals report to local IT director and IT directors have a reporting relationship with the CIO or the CIO’s designee. 

Workgroups 

Some groups experienced little or no structural change as a result of OneIT. Changes were made to the following groups to best address the needs of campus: 

  • Administrative Information Systems:
    • Two new workgroups joined the Administrative Information Systems family: 
      • Research Information Systems
      • Information Management Human Resources
  • Information Security and Policy Office 
    • Accessibility and policy work were combined into one workgroup, with Kirk Corey and Todd Weissenberger joining ISPO, under Kirk’s leadership. 
    • Technical operations are handled by a second workgroup, led by Zach Furst.
    • The ISPO and healthcare IT security began operating as a unified team in early 2018.
  • Enterprise Services and Infrastructure 
    • The IT Project Management Office moved from Enterprise Services to the CIO Office. 
    • The End User Support Group continues to expand, with staff currently performing client management and desktop support transitioning into this department. Several organizations have already transitioned to the OneIT EUS model. 
    • Non-research server administrators will be transitioned into a Server Support Team (SST). 

CIO Office 

The CIO office has always had a campus-wide perspective and the transition of IT activities to operate as OneIT will require more campus-wide emphasis. In order to increase transparency and provide oversight and support for IT activities across campus, new or expanded areas under the purview of the CIO office include: 

  • IT Project Management Office 
  • IT purchasing, contracts, and memorandums of understanding (MOUs) 
  • IT community support 
  • IT governance 
  • IT recruiting

Collegiate IT  

A key element of OneIT is to work collaboratively to ensure that local and campus IT needs are met, and to ensure that IT is applied strategically and operationally to advance the success of individual colleges and units.  

  • Collegiate IT leaders are active participants in the governance process and play a critical role in working with service owners to ensure customer needs are understood and met. They will work to utilize/adapt existing services and deploy local resources for specialized or small-scale solutions. 
  • Lance Bolton, senior IT director of the College of Liberal Arts and Sciences, works with fellow IT leaders to ensure local IT needs are met. They cultivate dialog, knowledge sharing, and collaboration throughout OneIT, and work with service providers to align services with collegiate needs.