OneIT leaders held a retreat over the summer to discuss and test a proposed governance process. Here's a recap of where we are at with governance.
Great progress has been made in the migration of hundreds of UI websites to the cloud website hosting provider Acquia. Information Technology Services has moved 350 sites it hosted on on-premises servers for various campus units (Drupal sites on the SiteNow service), and should have the remaining 150 done this week. The College of Liberal Arts and Sciences finished migrating its 64 sites, and Nursing and Admissions completed their migrations. The Graduate College is finishing up and the College of Dentistry is next.
In partnership with campus units, the End User Support (EUS) project team continues to make good headway in implementation of its three sub-projects. Several units have or are in the process of transitioning to the centralized model for desktop support, device management, or help desk services.
The ITS Extended Technical Support (ETS) workgroup provides desktop support to users across campus. The group has seen significant growth in the past year through the OneIT End User Support initiative, enabling a new organizational structure to improve services for campus.
KCRG-TV9 featured Drupal Digital Signage in a recent weekend newscast, noting how the new campus-wide service saves time and money. View KCRG story
Campus units using the Drupal Digital Signage Service have enthusiastically embraced a new, efficient way to power digital signs: small, reliable, and easy-to-maintain Intel Compute Sticks.
The OneIT Website Hosting Project initially focused on consolidating the number of Drupal instances across campus into a central service entity, but the team expanded its project scope after discovering that more savings could be had by moving web-hosting services to a cloud provider.
In future state planning retreats, campus IT leaders worked with management and organizations faculty to develop a shared vision for OneIT. An important piece of the vision is enhanced governance and prioritization processes to ensure that appropriate input is gathered for decisions on IT services and priorities.
The Communication and Collaboration Team is developing plans to modernize the UI telephone system to Voice Over Internet Protocol (VOIP) using Microsoft Skype for Business (formerly Lync) technology.
The OneIT Communication and Collaboration Team’s Office 365 sub-project is complete as of June 2016, with all academic units now using the cloud-based service. In all, 54,000 faculty, staff, and student accounts were migrated from the on-premises email system to Office 365, which provides a modern user experience and improved reliability, security, and access.