Wednesday, July 25, 2018

As the Extended Technical Support (ETS) team grows to serve more units on campus, a “team lead” approach has been adopted to provide structure and to spread out supervisory responsibilities.

ETS has named Melissa Lawrence and Trent Petersen team leads to help with collegiate support efforts. Each lead provides supervision, technical guidance, and mentorship to a team of five to seven support staff. They also continue to provide support to the groups to which they were previously assigned.

With the addition of Lawrence and Petersen, there are now nine team leads. The others are Andy Evans, Nick Carino-Marek, Nicole Mier, Daniel Maloy, Eric Grimes, Chris Clough, and Ben Held.

End User Support