Monday, January 08, 2018

The OneIT End User Support project recently completed implementations with the Colleges of Education and Liberal Arts and Sciences (CLAS), Graduate College, Public Policy Center, Facilities Management, and the State Hygienic Lab. 

As part of the implementations, 25 IT professionals were welcomed to the Extended Technical Support (ETS) team. They are listed with the organizations with which they primarily work:

  • Brian Bacher, CLAS
  • Nicholas Carino-Marek, CLAS
  • Michael Ciha, CLAS
  • Justus Dewall, Facilities Management
  • Andrew Evans, CLAS
  • Peter Franke, CLAS
  • Shawn Gelo, CLAS
  • Ahmed Hassanein, CLAS
  • Michael Hendrickson, CLAS
  • Robert Irwin, CLAS
  • Dianne Jones, CLAS
  • Wayne Kintz, College of Education
  • Brendel Krueger, Facilities Management
  • Jon Liles, Facilities Management
  • Daniel Maloy, College of Education
  • Trenten Petersen, CLAS
  • Bryan Ringen, CLAS
  • Greg Saunders, Facilities Management
  • Jenifer Steil, CLAS
  • Matthew Swanson, CLAS
  • Terry Tharp, CLAS
  • Kristian Thompson, CLAS
  • Spencer Wikert, CLAS
  • John Winget, CLAS
  • Jon Yates, CLAS

As the ETS team grows to serve more units on campus, a “team lead” approach has been adopted to provide structure and to spread out supervisory responsibilities. Collegiate and administrative team lead selections are underway, and leads will be in place later this month.

Planning is underway in the remaining colleges and units, including the Colleges of Engineering, Public Health, and Dentistry. The project is on track for June 2018 completion. 

The project team works with each unit to assess needs and implement the services on a unit-by-unit basis. Services in scope include help desk, device management and desktop support. End User Support and Classroom and Collaboration Space IT Support project teams are working closely to coordinate the approach for classroom support. 

End User Support