Friday, February 19, 2016

The Division of Continuing Education (DCE) began partnering with ITS Enterprise Services and the Office of Teaching, Learning & Technology this year as part of ongoing OneIT efforts across campus.

OneIT Leadership began working closely with Dean Chet Rzonca and Associate Dean Anne Zalenski in late fall 2015 to make plans to shift end user and learning spaces support functions for their division over to central workgroups. The DCE, which provides a variety of services to campus for distance, online instruction, and conferences and programs, includes nearly 70 faculty and staff members at locations in Iowa City, Des Moines, and at the Iowa Lakeside Laboratory in Northwestern Iowa.  

A key part of this shift in support models included the transition of Anne Schimke and Hunter Gott from DCE into ITS’s Learning Spaces Technology team and Extended Technical Support Team, respectively. With these transitions, they are part of larger workgroups supporting DCE technologies and facilities as well as others across campus.

“From my perspective this transition has been very positive for the department, our central workgroups, and the individuals involved,” says Chris Clark, director of Learning Spaces Technology and a member of the OneIT Program Office.

“DCE now has increased redundancy for some key IT functions, and is benefitting from standard processes and technologies,” Clark says. “Our local workgroups have already benefitted from some of the unique knowledge Hunter and Anne developed supporting users across the state, and Anne and Hunter are now part of two larger workgroups, offering them the opportunity to hone their existing skillsets, learn about new technologies, and develop closer working relationships with other IT experts.”

Zalenski echoed Clark’s remarks, noting that “the collaboration with ITS has been a real win for both our department and campus. We’re receiving quality service and our IT staff are benefitting from being part of a larger IT community.”

Project: 
Classroom & Collaboration Space IT Support