Thursday, February 18, 2016

The End User Support project is making strides in its charge to provide device deployment and management as a campus-wide service. In support of that effort, four IT professionals from College of Liberal Arts and Sciences Technology Services will join forces with ITS Enterprise Services March 2, blending complementary skill sets to build a foundation for the new central service.

Enterprise Client Management staff, along with Rick Bennett, Scott Frederick, Ryan Nenninger, and Kelvin Lehrman of CLAS, will unite as a central device-management squad with two branches:

  • The Enterprise Client Management (ECM) team will continue to be led by Tim Wolf, and will focus on managing devices once in service to ensure that they are secure, up to date, and healthy.
  • A new Enterprise Device Services (EDS) team, led by Rick Bennett, will focus on deployment technologies, self-service tools and related services, working closely with desktop support colleagues.

Both workgroups will report to Tracy Scott, Director of Service Management and Support in ITS. The two workgroups merging together will work out of University Capitol Centre starting in mid-March.

“These organizational changes combine the expertise of two talented staffs that collaborate frequently, and we can leverage that to make available new and expanded services for the entire campus,” Scott says. “We look forward to working together as one team.”

End User Support