We will continue to update the FAQ as new questions come up and when we have more details to add.

What is OneIT, and why are we implementing it? 

OneIT began in 2015 as a portfolio of 16 efficiency projects identified through the Transparent, Inclusive Efficiency Review (TIER) process initiated by the state Board of Regents. One important goal of those projects was to increase the efficiency and effectiveness of IT by transforming the way IT commodity and infrastructure services are delivered so that resources could be reallocated toward core-mission, innovative, and unit-specific IT needs.

The TIER projects were completed in 2018, and to realize all the benefits for campus envisioned by OneIT, we now think of OneIT more broadly than a portfolio of projects. The IT community is evolving into a unified IT organization called OneIT.  OneIT is not a traditional organization in terms of structure or budgetary authority. It is an ecosystem of IT providers with many commonalities: values, guiding principles, processes, technologies, governance, plans, priorities, policies, and vocabulary.

Unification is designed to create a more cohesive, consistent experience for IT customers, enabling us to maximize the impact of IT investment, better meet the needs of interdisciplinary activities, and learn from each other.

Who makes decisions on the direction of OneIT activities? 

IT leaders from across campus, with significant input from faculty, staff, students, administrators, and the broader IT community, worked together to create a shared vision for OneIT, as outlined in the strategic plan. In addition to the strategic plan, a new governance structure and process was developed and implemented as one of the original 16 TIER projects.

OneIT governance aims to improve communication and visibility of IT project and services, provide clarity on IT decision-making, align investments of money and time with strategy, minimize risk, and broaden input from the campus regarding strategic direction and priorities.  

Please follow these links for an overview of OneIT governance, information about governance teams, and an animation illustrating how an idea flows through the process to bring a project to fruition.

How do services look different in OneIT? 

One key aspect of OneIT is to gain more input from colleges, departments, and units to develop shared, collaborative services that better meet the needs of a larger portion of the campus, minimize duplication and reduce costs, and maintain a successful and effective support model. Some services that are specialized in nature will continue to be delivered and managed locally.

What changes might technology users experience related to OneIT? 

The CIO and the IT community are committed to maintaining the same quality of IT services for end users and to leveraging the new organization of IT to improve service quality whenever possible. End users can expect the same or at least a very similar experience. 

Most changes associated with OneIT are in how IT staff work together to deliver IT services behind the scenes. It is key to communicate changes, provide instructions and/or training, be attuned to feedback and make adjustments as needed. Unit IT directors are engaged throughout the process, and are instrumental in keeping end users informed. 

How are changes communicated? How can I keep up on the progress? 

We use a host of communication and engagement mechanisms to share information and seek input:

  • Visit the OneIT website: On the homepage, you can subscribe to news feeds.
  • Read the success stories and the Year in Review to learn about the positive impact OneIT has on the campus.
  • Contacts
  • Events
    • The IT community has periodically hosted listening posts for campus; when planned, those are advertised on the UI master calendar.
  • IT professionals can also stay in the know by:
    • Following the monthly IT e-newsletter, OneIT Update
    • Learning about projects, events, news, and discussions by logging into the OneIT Intranet
    • Networking and gathering/sharing information through the many IT communities on campus
    • Attending the annual Tech Forum

How is change-management handled? 

Change-management is the process we use to help people get ready, willing, and able to work in new ways. Each project team incorporates change-management and communication into its project plans to help ensure smooth transitions for individuals impacted by any IT-related change.

Communication is key to effective change-management. We work hard to provide regular updates about OneIT and to foster dialog with constituents. We engage regularly with IT professionals and the broader campus constituency to share information, assess needs, address concerns, and gather ideas.

How does health care integration fit with OneIT?

Plans to integrate IT across Health Care Information Systems and OneIT were announced in October 2017. There are two drivers: to make the IT experience as seamless as possible for customers on campus, and to identify areas where we can partner to reduce operational and capital expenses.

With two outstanding IT organizations, we are well positioned to leverage our complementary strengths and leverage the scale of large operations to create a better IT environment that in turn will benefit the entire university. We believe this is an important direction for our future if we are going to deliver the critical IT services needed patient care, research, education, and outreach.

A lot of foundational work has occurred to pave the way. Structures are in place, including a core team to work on planning integration projects and regular joint leadership meetings.

A joint security office is providing consistent services across the entire university. Progress is being made on specific projects, such as network border security, Skype for Business, and Office 365. Password tools have been extended to support the HEALTHCARE domain, and a common service-management framework is being implemented. Joint professional development activities and events are also being held.