One Year. OneIT. Progress. Plans. Promise.
End User Support Project Icon
End User Support, Year in Review 2016

Growing Number of Users Supported

2,710 users supported through the new end user support model
  • A dozen units have or are in the process of implementing centralized Help Desk and End User Support services.
    • College of Law 
    • College of Liberal Arts & Sciences 
    • Division of Continuing Education 
    • Division of Student Life 
    • Oakdale Campus 
    • Office of Strategic Communication 
    • Office of the President 
    • Office of the Provost 
    • University College 
    • University Libraries
    • VP for Finance and Operations 
    • VP for Research 

Support Roles Defined

  • The project team defined roles for the desktop support and specialized support job functions.

Plans for Managing Apple Devices Developed

  • Plans for a central Macintosh OS and iOS Device Management Service were outlined. 
  • The document describes in detail the tool sets to be used and process for determining patch updates, application releases, and other maintenance processes.

Enterprise Device Services Workgroup Formed

  • Four College of Liberal Arts & Sciences device-management staff transitioned to ITS March 2, blending complementary skill sets to build a foundation for the new central service.
  •  The central device-management team has two branches:

    • The Enterprise Client Management (ECM) team focuses on managing devices once in service to ensure that they are secure, up to date, and healthy.

    • A new workgroup called Enterprise Device Services (EDS) provides improved tools for deploying operating systems and software applications, and works to improve the overall user experience.