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Communication & Collaboration , Year in Review 2017

Skype for Business implementations underway

 

More than 1,500 telephone numbers (10% of the campus total) have been migrated to Skype for Business.
  • 10% of the campus total have been migrated to Skype for Business.
  • Throughout the next two years all campus telephones will be evaluated. Staff are currently prioritizing new construction and renovations.
  • Dozens of units will convert from traditional phones to the Voice over Internet Protocol (VoIP) solution in the months ahead. 
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Users enjoy more features and flexibility
  • VoIP uses the internet to make calls instead of the traditional phone systems. Skype for Business allows users to make VoIP calls, with additional features of instant message, presence, and video calls.
  • Users can utilize their phone wherever an internet connection exists, and a have single number that follows them to multiple offices or a mobile device.
  • There are built-in conference call features, and caller ID information is better.
  • Voicemail messages are sent as email attachments and accessible anywhere a user checks their email.
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Benefits for departments
  • VoIP reduces maintenance and infrastructure costs associated with traditional phone service.
  • In reviewing telephone lines for the project, more than 200 telephone lines that were no longer needed have been disconnected, freeing the numbers for other uses and reducing effort to maintain wiring for those connections.
  • Once a department is converted, its OneIT end user support consultant provides support for the application, instead of having to contact a separate department.
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Leveraging buying power
  • The team has leveraged buying power on several standardized Skype for Business user devices and streamlined the procurement and distribution processes.
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Addressing special phone needs
  • Pilot deployments were completed for modernizing analog device infrastructure such as elevator phones, alarms and “blue light” emergency phones, and expansion is in progress.
  • The ITS Help Desk recently converted to Skype for Business and is pilot testing new call center features.
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