AOD Goal 1 Strategy A: We can meet our access, opportunity, and diversity collaboration goal if we consistently, clearly, and boldly communicate to build awareness in OneIT staff that AOD is critical to the university’s core missions.

Critical Task 1: Establish broad community dialogue about what AOD means and why it is important.

Tactics–Action Items

  • Develop communication plan to expand knowledge and promote dialogue about AOD.
  • Create and support existing safe spaces, including identity-based affinity groups, for learning and exploration around AOD.

Indicators of Success

  • Inclusion of AOD topics on meeting agendas across IT community. Climate survey shows people have comfortable places to discuss and explore these ideas.
  • Participation in identity-based affinity groups and other venues where AOD is discussed.

Critical Task 2: Establish standards for OneIT communication materials to reflect and respect diverse identities in OneIT to foster inclusivity.

Tactics–Action Items

  • Review OneIT sites for use of non-inclusive language and address any findings.
  • Create an inclusive communications toolkit that shares best practices and templates.
  • Encourage staff in marketing and communication roles to develop AOD communication skills and awareness through training and related professional development.

Indicators of Success

  • Language of OneIT communications is inclusive based on SiteImprove or equivalent metrics.

Critical Task 3: Ensure OneIT is aligned with campus AOD efforts through transparency of AOD activities and involvement of campus partners and experts.

Tactics–Action Items

  • Liaise with the Division of Access, Opportunity, and Diversity.
  • Encourage and recognize IT staff participation/ leadership in campus AOD initiatives and events.
  • Have representation in campus AOD planning efforts.

Indicators of Success

  • Review of plan with AOD unit completed.
  • Participation in campus AOD events.
  • Participation in AOD planning efforts.

AOD Goal 1 Strategy B: We can meet our access, opportunity and diversity collaboration goal if we ensure inclusion in the development and delivery of IT services, and enhance the campus physical and technological environment for inclusion and accessibility.

Critical Task 1: Deliver inclusive and identity-conscious IT services.

Tactics–Action Items

  • Train front-line staff so they are equipped and confident in working with users of IT services and campus partners with diverse backgrounds, needs, and abilities.

Indicators of Success

  • Number of services providing staff training.
  • Service user satisfaction.

Critical Task 2: Improve accessibility of OneIT interaction spaces.

Tactics–Action Items

  • Conduct accessibility audit of IT-managed spaces, with special attention to customer-facing areas.
  • Identify other spaces where addressing issues is necessary.

Indicators of Success

  • Utilize tool developed by AOD action plan to conduct audits of physical environments.

Critical Task 3: Improve communication and adherence to principles of access for everyone for OneIT-developed applications.

Tactics–Action Items

  • Develop and adhere to best practices and common frameworks.
  • Expand the working definitions of accessibility and usability to include all aspects of universal design.

Indicators of Success

  • More intuitive software.